Defining our material issues means understanding our stakeholders’ views. Material issues are not only those that create significant impact for society, but also those that influence our stakeholders’ decisions. From this standpoint, a process was initiated to map our main stakeholder groups, which were then reviewed by the Sustainability Reporting Working Group and validated by the BSD Group Partners.
Following this, we made use of our various existing stakeholder engagement channels to listen to these key stakeholders and to discuss their views. No external engagement was undertaken specifically as part of the report
preparation process. We have various methods of engagement with our key
stakeholders that help us to identify issues relevant to them, build trust, spark collaboration and ultimately, drive innovation.
|STAKEHOLDER||METHODS OF ENGAGEMENT|
|TALENT||Employee Engagement Survey|
|Internal collaborative platform|
|CLIENTS||Client Feedback Survey|
|Associations / Networks|
|For 2015, we have plans to implement a systematic engagement platform that consolidates the results of the engagement methods across our network.|