On request by the BMW Group, the BSD Spain team conducted an international stakeholder consultation process, involving six BSD offices worldwide. This stakeholder consultation laid the basis for the development of the BMW Group’s Materiality Matrix according to the GRI G4 Guidelines which require organizations to focus their sustainability reports and strategies on issues that are material to their business and key stakeholders.
BSD then supported the BMW Group in carrying out their 2013 Materiality Assessment. This project included the following tasks:

  • Validation of the BMW Group´s list of potentially relevant sustainability issues, definitions and boundaries.
  • Review of the BMW Group´s list of key stakeholders and advice on additional international stakeholders to be included.
  • Identification of stakeholder expectations and perceptions with regard to the potentially relevant sustainability issues.
  • Definition of boundaries and coverage of material aspects in future sustainability reports.

To identify sustainability issues and relevant stakeholders, BSD worked with an international project team, including consultants of the BSD offices in Brazil, China, Germany, Spain, Switzerland and the USA.



The Votorantim Institute developed a Stakeholder Engagement Manual based on AA1000 Assurance Standards to guide its business units on the stakeholder engagement process. Based on Votorantim’s Stakeholder Engagement Manual, the BSD Brazil team implemented capacity building, such as holding workshops and developing tools, inside the units´ internal groups in order to assist them in mapping and prioritizing their stakeholders, classifying and identifying material issues, and developing an engagement plan to build Votorantim’s relationship with stakeholders. The plan focuses mainly on local community development, social and environmental impacts, supply chain, image, and reputational issues and internal processes. Some of the local initiatives became process at Votorantim group level due to the results achieved, and served as inputs on similar issues for other units. The Votorantim Institute has launched case studies showing quantitative and qualitative results of this work.



SEA@ is an online Stakeholder Engagement Application. This online tool seeks to strategically engage a company’s stakeholders by consolidating information and activities relating to stakeholders according to each area of the company. The tool is developed by the BSD Chile team in collaboration with Santiago-based IT company Ucorp. The tool was developed in 2013 and adapted to the needs of various organizations that started to work with it. The BSD Chile team provides training and supports their clients that are using the platform, to achieve the most valuable results. Based on the experience gained, BSD plans to introduce SEA@ to more prospective users in Chile and abroad as well as to further develop the platform, including improvement of the platform’s management reporting function.



The BSD Brazil team supported the National Council of Assurance Companies in Brazil to define its strategy for the adoption of the Principles of Sustainable Insurance (PSI). After a survey on the status of implementation of Sustainability Practices, a workshop involving relevant stakeholders was held which helped to define how the different aspects of the PSI could be approached and what would be a realistic agenda to set in order for the sector to advance its practices.